Effective Date

This privacy policy is effective from 01/07/2024.

Grange Design is the trading name of Grange Developments 2000 Ltd

Welcome to Grange Design (the “website”) We are committed to protecting your privacy and ensuring the security of your personal information. This privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our website and use our services.

Information collected

We may collect the following types of information about you:

• Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information.
• Account Information: If you create an account, we collect your username, password, and other account related details.
• Transaction Information: We collect information about your purchases, including product details, order history, and shipping information.
• Usage Information: We collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and cookies. (please see the Cookie Usage section of this policy).
• Communication Information: We collect information when you contact us, such as through email or customer support enquiries.
• Marketing Information: With your consent, we may collect information about your preferences for marketing communications.

How we use your data

We use your information for the following purposes:

• To fulfil your orders, process payments, and provide customer support.
• To create and manage your account and provide you with access to our services.
• To analyse usage data and improve the functionality and user experience of our website.
• To respond to your enquiries, provide update about your orders, and send you marketing communications with your consent.
• To detect and prevent fraud and other illegal activities.
• To comply with applicable laws and regulations.

Sharing your information

We may share your information with the following third parties:

• Service Providers: We share information with third-party services providers who assist us with payment processing, shipping, marketing, and other operations. Payment processing is provided by STRIPE and their Privacy policy should be read here: stripe.com/gb/privacy Shipping is provided by Royal Mail and their privacy policy should be viewed here: www.royalmail.com/privacy-notice
• Business Partners: We may share information with our business partners for marketing or promotional purposes, with your consent.
• Legal Authorities: We may disclose information to legal authorities if required by law or to protect our rights and safety.

Cookies

We use 3 types of cookies. You can choose which cookies you’re happy for us to use.

• Cookies that measure website use. This site uses Google Analytics to gather statistical information. We do not allow google to use or share the data about how you use this site. Google Analytics sets cookies that store anonymised information about:
  • How you got to the site
  • The pages you visit on this website, and how long you spend on each page
  • What you click on while you’re visiting the site.

For more information on how Google Analytics processes the information, visit www.google.com/analytics

• Cookies that remember your settings
  • These cookies do things like remember your preferences and the choices you make to personalise your experience of using the site.
• Strictly necessary cookies
  • These essential cookies do things like remember the contents of your shopping cart. They always need to be on.

Data Security

Grange Design has the appropriate technical and organisational measures in place to protect and prevent the loss or misuse of your personal information.

Grange Design is not responsible for any third-party websites that may be accessed through this website and has no control over their privacy policy.

Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Changes to this privacy policy

We review and regularly update this privacy policy to remain compliant with any General Data Protection Regulation updates. We will notify you of any changes by posting the new Privacy Policy on our website.

Your Data and your rights

Under the new 2018 GDPR, you have the right to:

• Be informed about how your personal data is being used,
• Access your data and supplementary information,
• Update your data if your information needs to be corrected or updated,
• Delete your data from our records,
• Restrict processing of your personal data,
• Object to the processing of your data.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at

Grange Design

Unit A4, Chaucer Business Park

Watery Lane

Kemsing

Kent

TN15 6PW

info@grangedesign.com

(T) 01732 760079

Make a complaint

If you are unhappy with how we have processed your information, please contact our office in the first instance. If you are still not happy with the outcome you have the right to complain to the supervisory body who can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF; www.ico.org.uk; Tel. 0303 123 1113.

Copyright

All rights in the design, text, graphics, Images and any other material on the website is the copyright of Grange Developments 2000 Ltd.